Your mobile device is eligible for repair beginning on the date of registration and after the successful completion of device onboarding and diagnostic testing.  You must submit a repair request within 30 days of the discovery of the issue or incident. To submit a repair request, visit devicecarenow.com/cpr.

Starting a repair request is easy. Just visit the homepage. Be sure to have your contract number, and device make and model info handy. You must submit the request within 30 days of the discovery of the issue or incident.

Once the repair request is submitted, it’ll be reviewed to determine eligibility. If the request is approved, you’ll receive an email with instructions to schedule a repair at a local CPR store.

You’ll have a $39 discounted repair fee per approved repair request. Device Care has discounted repair fees to help keep your monthly payment low.

If our repair service network can’t fix your device, we’ll provide you with $150 for the inconvenience of having to find your own repair service or to use toward the purchase of a working device. Once your device is fixed or replaced, we’ll need to run a quick diagnostic test to ensure that it’s in working order. You’ll also need to update your device details in your Device Care account.

Remember that only the primary accountholder can submit a repair request. To help you get through the repair process quickly, have the following items handy before you start:

• Your mobile number and contract number
• Access to the registered mobile number or email address on your account to receive a authentication code
• Device make, model and IMEI
• Cause and date of the issue occurrence, breakdown or damage
• Discounted repair fee payment method, if applicable (by credit or debit card)

In certain cases, additional documents, (such as a government-issued identification or proof of loss) may be required to process your repair request.

Your email address helps us keep you in the loop on important information, such as when your repair request is approved and authorized repair center details. Don’t worry — Your email address is used for your repair request purposes only.

Your device’s make and model can be found on the device’s original packaging or on the original receipt.

Sometimes, additional information or documentation may be required before we make a decision about your repair request (such as a government-issued identification or proof of loss). To help prevent any possible delays once you've submitted your request, you can easily find out if any additional information is required. Here’s how:

1. From the homepage, start at ”Submit, Continue or Track My Repair”.
2. Enter your mobile number or IMEI and click “Submit”.
3. Proceed to enter the information required through each screen.
4. Click on ”Track My Repair” and go to the ”My Repair Documents” tab to see if additional information is needed.

The fastest and easiest way to check the status of your repair request is by visiting the homepage and following these easy steps:

1. Start at ”Submit, Continue or Track My Repair.”
2. Enter your mobile number or IMEI and click ”Submit”.
3. Once your number has been verified, click on ”Track My Repair”.

Tabs will appear at the top of your screen providing you with additional information as you move through the repair process. Simply click on each tab for details.

If you purchase a new phone, you’ll need to visit assurantprotection.com/cpr/my-account to update your device information in the “My Account” page and your device will need a quick diagnostic test to ensure that it’s in working condition and eligible for repairs.

Most mobile devices are eligible to be protected under Device Care. You’ll need to visit assurantprotection.com/cpr/phone-number before registering, so that we can run a diagnostic test on your device to see if it’s eligible for the program.

If you switch your device, you’ll need to visit assurantprotection.com/cpr to update your device information in the My Account page and your device will need a quick diagnostic test to ensure that it’s in working condition and eligible for repairs.

For only $8 per month plus applicable tax, your device is protected and eligible for repairs, including the cracked screen (front only), the device battery, device buttons and device charging port.

You’ll be charged two days before the day of the month when you initially registered until the program is canceled.

To cancel Device Care, you must notify Assurant through the assurantprotection.com/cpr portal at least five business days before the next payment due date.

You can easily locate your IMEI in your device’s General Settings under About or dial *#060# to display it.

The program is provided by Lorica, LLC. For additional program details, check out the Terms and Conditions.